![]() ![]() In the possible event of a customer being unable to make the collection due to personal reasons, TOG - Toy or Game will reserve all rights to amend the reservation period wherever necessary for the customer.Ĭustomers are required to bring along their preorder receipt or order confirmation email to our outlets while collecting the preorder, for verification purposes. Customers are required to collect their preorders within 7 days, starting from the date of notification from us or our staff.Īfter 7 days have passed, your preorder will be cancelled without any prior notice and refunds will not be issued. Preordered products that have been released will be reserved up to 7 days. Payments made for preorders are non-refundable/non-transferrable. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Several types of goods are exempt from being returned. Please note that you only can exchange for the same product and not another product of different price value. It must also be in the ORIGINAL PACKAGING and the receipt must be issued back to us. To be eligible for an exchange, your item must be UNUSED and in the same condition that you received it. We, cannot, however, offer refunds for your purchase. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. Please contact us if you have any questions about a comment or the Guidelines.Before purchasing any item at our outlets, our staff will allow you to inspect your item for any damages or equivalents before making a purchase for it. These guidelines may be revised at any time without prior notice. Comments may be anonymously quoted for promotional purposes.Include information about shipping, delivery, customs issues, or customer service experiences.Attack other users or become overly argumentative.Include information that could become outdated, such as references to limited-time campaigns.Include information about other websites, stores, or sales.Include personal information, such as phone numbers, addresses, URLs, or email addresses.Use any language that others might find disturbing or NSFW language.Use profanity, derogatory comments, or violent language. ![]()
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